1. Overview
At Valtara Markets - Earn Real Money by Completing Simple Tasks Online, we are committed to providing quality services. Because our services are digital and delivered through a community-driven task system, we have specific rules regarding refunds and cancellations. Please read this policy carefully before making any payment.
2. Paid Services We Offer
- Social Media Promotion Packages: Followers, subscribers, views, likes, comments, and similar services purchased through our promotion platform.
- Other Add-on Services: Any additional paid services that may be introduced from time to time.
3. When Refunds Are Issued
You may be eligible for a full refund in the following situations:
3.1 Order Not Started
If you cancel your order before the payment is verified and the task is created, you will receive a 100% refund within 5–7 business days.
3.2 Service Not Delivered
If we are unable to deliver the purchased service within 7 days of payment verification (due to platform issues, technical failure, or our inability to fulfill the order), you are entitled to a full refund.
3.3 Duplicate Payment
If you accidentally paid twice for the same order, the duplicate amount will be fully refunded after verification.
3.4 Payment Made but Order Rejected
If your payment was successful but the order was rejected by our team (e.g., invalid target URL, prohibited content, violation of platform rules), you will receive a full refund.
4. When Refunds Are NOT Issued
Refunds will not be provided in the following cases:
4.1 Incorrect Target URL
If you provided an incorrect URL, username, or target link, we cannot refund the order. Please double-check all details before submitting.
4.2 Service Already Delivered
Once the promotional service has been delivered (followers/subscribers/views have been provided), refunds are no longer possible.
4.3 Platform-Side Actions
If the social media platform (Instagram, YouTube, etc.) removes the followers/subscribers/views after delivery, we are not responsible and no refund will be issued.
4.4 Change of Mind
Refunds are not issued simply because you changed your mind after the order was processed.
4.5 Account Suspension
If your account is suspended for violating our Terms of Service, pending orders are not refundable.
4.6 Partial Delivery
If the service has already started (partial delivery has begun), refunds are only issued for the undelivered portion, at our discretion.
5. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to webvaltara@gmail.com from your registered email address.
- Include your Order Code (e.g., PRO-20260101-A1B2C3).
- Attach proof of payment (screenshot or transaction ID).
- Briefly explain the reason for the refund request.
- Our team will respond within 48–72 hours.
- If eligible, the refund will be processed to your original payment method within 5–7 business days.
6. Refund Processing Time
| Stage | Time |
|---|---|
| Request Review | 48–72 hours |
| Approval | 1–2 business days |
| Credit to Original Payment Method | 5–7 business days |
Actual processing time may vary based on your bank or payment provider.
7. Order Cancellation
You may cancel an order under the following conditions:
- Before payment verification: Full cancellation, no charges.
- After payment, before task creation: Full refund (see section 3.1).
- After task creation: Cancellation is not possible once the task is live on the platform.
To cancel an order, email us at webvaltara@gmail.com with your Order Code and reason for cancellation.
8. Chargebacks and Disputes
We strongly encourage you to contact us directly before filing a chargeback with your bank or payment provider. Filing a chargeback without contacting us first may result in account suspension. We are committed to resolving all legitimate disputes fairly and promptly.
9. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy at any time. Changes take effect immediately upon posting. It is your responsibility to review this page periodically. Continued use of our services after changes indicates acceptance of the updated policy.
10. Contact Us for Refunds
For all refund-related questions and requests, please contact:
Email: webvaltara@gmail.com
Phone / WhatsApp: +91
Business Address: 123, Main Street, Mumbai, India
By making a payment on Valtara Markets - Earn Real Money by Completing Simple Tasks Online, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.